Healthcare Scheduling Specialist - Customer Service Representative (CSR)

Join GeBBS Healthcare Solutions as a Healthcare Scheduling Specialist - Customer Service Representative (CSR) in the vibrant heart of Bali! We are seeking passionate, detail-oriented professionals to manage patient appointments, coordinate healthcare services, and provide exceptional customer service. In this role, you'll be the backbone of our operations, ensuring smooth and efficient scheduling for our clients in Canggu.

GeBBS Healthcare Solutions is a leading provider of comprehensive healthcare solutions in Bali, known for our commitment to excellence and our innovative approach to patient care. We pride ourselves on creating a supportive and collaborative work environment where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Manage and schedule patient appointments using our in-house scheduling software, ensuring optimal use of resources and minimal wait times.
• Coordinate with healthcare providers, clinics, and patients to confirm and reschedule appointments as needed.
• Provide exceptional customer service to patients, answering inquiries and addressing concerns promptly and professionally.
• Maintain accurate and up-to-date records of all appointments and patient information in our database.
• Assist in the implementation of new scheduling protocols and technologies to improve efficiency and accuracy.
• Monitor and report on key performance indicators related to appointment scheduling and customer service.
• Collaborate with the marketing team to promote our healthcare services and attract new patients.
• Stay informed about industry trends and best practices in healthcare scheduling and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• Minimum 2 years of experience in healthcare scheduling, customer service, or a related role.
• Proficient in using scheduling software such as EHR (Electronic Health Record) systems and appointment scheduling tools.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with the ability to manage time effectively and meet deadlines.
• Familiarity with the healthcare industry in Bali is a plus.
• Fluent in English and Bahasa Indonesia.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.

🛠️ Keahlian

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